Connect systems, automate workflows and produce new applications — all in only one low-code integration System.
Agent collision detection - handy messages like "consumer X can also be investigating this ticket and typing a reply"
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Cloud Studio: A web-centered task style application, offering many connectors to connect with several details sources.
Experiences having an choice to export to Excel and CSV: resolution time, time of day distribution, reaction pace, Kanban see and all kinds of other. And even a customized report builder. Observe several client guidance metrics, evaluate your brokers efficiency etcetera.
Indeed, Bengali and English are offered given that the interface language. You are able to pick the preferred possibility within the app or cellular Edition.
Whole list of features Perspective the tip-user handbook along with the installation docs for admins Helpdesk options
Take note: To roll with these capabilities, you'll need the SaaS Edition as they call for yet another server to the Python code. But hey, on-premise prospects can nevertheless receive a style with essential ChatGPT integration making use of their own OpenAI API crucial.
Hosted or self-hosted - the majority of our buyers choose the "SaaS" version, but a lot of IT departments desire having an "on-premises" version operating on their own servers.
Our app was intended with each of the critical features. We labored about the UI, video game assortment, bonuses, together with other areas to assemble the subsequent Gains:
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This is a totally free, pretty standard browser primarily based screen sharing app involving 2 individuals. Utilize it to quickly share your screen using a co-worker remotely.
We've also rewritten the "proposed KB posts" module to implement a local (as in "your details just isn't shared with any one") Huge Language Product (LLM) to vectorize a ticket and Find identical articles, which increases relevance substantially.
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